Enterprise Operations

IT Service Manager

We are committed to equal opportunities and diversity. We therefore welcome all applications - regardless of nationality, religion/worldview, ethnicity and social origin, age, and sexual orientation and identity.





Full time

Working time



The Job

Does that get you up in the morning?

  • Contact person for our customers from the set-up phase to operation
  • Service delivery and project management
  • Control of the development of new customer projects
  • Ensuring service quality, SLA reporting
  • Change, incident and escalation management
  • Process documentation, design and improvements
  • Promoting information security awareness through appropriate measures (e.g. training)


What we’re looking for*

  • Experience in service management, service delivery management, or project management
  • ITIL certification and/or ISO 27.001
  • Enjoy (interdisciplinary) teamwork as well as result orientation and enthusiastic personality
  • Good German and English skills

*Courage to leave a gap: You don't meet our requirements completely? We are still looking forward to your application!

We would like to increase the number of women in areas where they are underrepresented and are therefore particularly happy to receive applications from women. BIPOCs and people from the LGBTQIA+ community as well as people with a migration background are also strongly encouraged to apply. Applications from severely disabled people will be given preferential consideration in the context of equal suitability.


Best Place to Work

  • Culture

    International team
    Buddy program
    Company events
    Close team atmosphere
    Culture of trust
    Openness and transparency

  • Modern Work Environment

    Trust-based flex time
    Remote work
    Part-time schedules
    Ergonomic office equipment

  • Feel good

    Fruit and vegetables
    Diverse selection of drinks
    Food allowance
    Health care
    Fitness studio

  • Financials

    Market-competitive salary
    30 days of vacation
    Closed on 24 December and 31 December
    Continuing education and conferences
    Employer-funded pension
    Bike leasing
    Berlin public transport ticket fares